To Our Internet Banking Customers: New login security features have been activated As a part of our continued commitment to enhance our information security position, Gladewater National Bank is implementing an additional authentication mechanism on the internet banking application. This will result in greater protection from the threats of phishing, while allowing Gladewater National Bank to meet the Federal Financial Institutions Examination Council (FFIEC) requirements for multifactor authentication. The new login process will consist of an authentication image and phrase as well as a series of challenge questions. Every time you login to internet banking, the bank identifies you, and the image and phrase lets you identify the bank. One thing that is not noted when you are selecting your phrase is that NO punctuation or special characters can be used. Once you complete your initial authenticated login, changes to the Image/Phrase or Questions/Answers for login authentication can be made in the Services section under Security Maintenance. For additional security, we recommend changing your information at least every six months. If you have any problems with the new login process, please contact Amber Odom, Patty Bernethy or Jeanene Jalomo at 903-845-5566.